Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat 7:30AM - 2:00PM
  • Sun Closed
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505-883-7181 | 6201 Montgomery Blvd NE

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Albuquerque, NM

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 505-883-7181 or make an appointment online!


What Our Customers Are Saying

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This place has an excellent diagnostician,he was efficient at diagnosing my vehicle and fair priced on work done.

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Do the work quickly and correctly the first time for a good price. Chuck, the manager and co-owner with his wife, is very helpful and knowledgeable!

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Family trusted for over 20 years.

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Friendly, professional, honest mechanics.

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They did a remarkable job, thanks.

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Good local shop. Friendly and helpful. Not part of a chain. Good service. Would recommend.

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Highly recommend this shop! Great work and fair prices as well as super-helpful technicians. This is the only place I trust with my 2014 Dodge Dart.

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My serpentine belt went out on my Mercedes and I was a couple of blocks down the street from Ethridge Tire Center. Googled their number and called them to tell them my problem and asked if they could replace my serpentine belt in such short notice. They said YES come on in and they replaced it as promised. Thankful they took me in as a drive up, most places would have turned me down or asked me to take it in another day since it was almost 5pm. Thanks for not leaving my daughter and I stranded far from home.

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I have been there twice and both times saved me tons of money over other Auto repair shops. Great mechanics.

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Honest. Friendly and work is always done right!

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Honest and hard-working guys here.

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  • Call Us For Service: 505-883-7181